Web Design FAQ’s

Website Design

Static Website
Dynamic Website
CMS Website
Sign Up

When does the project start?

We only start project once all content and information is provided by customer.

How many mockups are provided?

We only provide 2 x Website Mock Ups unless otherwise stated in the Package

How many logo mockups are provided?

We only provide 2 x Logo Mock Ups unless otherwise stated in the package.

Can changes be made to the chosen mockup?

Once mock up design is selected, we cannot make any changes to the basic concept

or design or colours or add any menus.

How many revisions can take place with the standard design packages?

A website is delivered we only provide maximum 2 revisions.

  • 1st Revision means customer will do full testing of the websiteonce our designer delivers the completed website and submit “adjustments & fixesonly” within 72 hours.
  • 2nd Revision means, We will make the fixes as per 1st Revisionand submit the completed changes to customer. Customer must respond within 72 hourswith “adjustments & fixes only” within 72 hours.


In case client makes up different mind, and want refund?

Once we start the design work on mockups, we cannot provide any refunds at all.

What will happen if customer fails to respond within 72 hours?

In case customer does not respond within the allocated time, they will lose the

chance for revision as we have to scheduled our designers on next projects and we

cannot wait indefinitely for customer feedback.

If customer wants adjustments & fixes or changes after the 2nd Revision delivered,

what should he do?

Once the 2nd Revision is submitted by customer then no more “adjustments & fixes

or changes” will be made by Paradigm.

Can there be more than 2 revisions?

In additions, changes or deviations to the above by customer will be charged at

R100 per hour.